Cipriani Heat Exchangers - After Sales
after sales

Do you need assistance or spare parts?

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Specialized Technical Assistance

Cipriani PHE has as its primary goal the production of high quality plate heat exchangers. This concept is not only applied to production, but also follows the product after it leaves the factory, to ensure the perceived quality over time in each individual installation. Thanks to an experienced team, Cipriani PHE remains close to its customers with a specialized technical assistance service dedicated to providing solutions and original spare parts ensuring reliability and efficiency of its heat exchangers.

A web app was also developed to request original spare parts quickly and on time, as well as to have all the features and documentation of the specific heat exchanger available.

From today it is also possible to book a video call with one of our experts which will be able to give remote assistance within 24 hours from the occurrence of the problem.

These digital implementations highlight how important is for Cipriani Phe the growth of our company and the range of products. All of these projects, added with the experience of the people allow us to be the most important manufacturer of inspectable plate heat exchangers in Italy.

after sales

MyPHE: the web app for your original spare parts

MyPHE is the web app developed by Cipriani PHE to know the configuration of your plate heat exchanger in detail and to be able to request original spare parts quickly and accurately.

ADVANTAGES:

  • Clear and real-time information
  • Quick request for original spare parts
  • Request with smartphone from the position of the exchanger or online with the serial number
  • Download documents regarding that specific plate heat exchanger

TWO ACCESS WAYS:

  • By QR Code => Just scan the unique QR Code printed on the silver plate heat exchanger label to access the dedicated area
  • Via the Web => By clicking on the button below, a page will open where you just need to enter the serial number of the heat exchanger to access the dedicated area

Login

Once the request has been sent, the user will receive a confirmation email with all the details of the heat exchanger; in the meantime, we will process your application quickly and accurately.

In the end, the user will be contacted with an economic offer of the necessary spare parts or simply to receive the assistance requested.

after sales

Request a Video Assistance

A Cipriani PHE specialist will be available for a video call to try to analyse and if possible remotely solve a series of cases that are difficult to expose on the phone or via email. By clicking on the button you can book a video call within 24 hours to be agreed with the expert Cipriani PHE based on availability.

Book